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If you are one of the unlucky few that are using a usb device that has suffered from the dreaded "usb crashes on install" issue, then this tool might be worth checking out. This firmware tool is designed to help you recover your USB drivers at the cost of needing to wipe all of your data from your device. In order to use this usb-firmware-tool, you must have a pc with windows 8 or 10 installed with an internet connection and available USB slots. In addition, you will need a working linux install for making the firmware files. Lastly, make sure that all of your data is backed up before installing this utility. This tool is not cheap, but should help you recover from that nasty usb crashing issue that has been plaguing so many users. You can download the utility from here: [ArtTec Usb-firmware-tool] [Alcor Usb-firmware-tool] If you have a device supported by Alcor support staff, they will be more than happy to assist with this issue. The firmware update process is fairly simple, but it does require that the device be in the hands of Alcor support for them to perform an update on your behalf. The firmware files are available here: [Alcor Usb-firmware-tool]. The only requirement is that you have an account with Alcor support. Once you get in contact with them, they will walk you through the process of updating your device. This tool has been confirmed to work on the following devices: Device 1: Alcor AU6366-A USB card reader - Slot 1 - https://www.alcormicro.com/service/AU6366-A_USBBootAttempts_updater_v1.3-20170905.rar Device 2: Alcor AU6360-2U USB Card Reader (Slot 1) - https://www.alcormicro. com/service/AU6360-2U_UsbBootAttempt_updater_v1.3-20170905.rar Device 3: Alcor AU5355-A USB 2.0 Card Reader (Slot 1) - http://www.alcormicro.com/service/AU5355-A_UsbBootAttempt_updater_v1.3-20170905.rar Device 4: Alcor AU6367 USB2 card reader (Slot 1)- https://www.alcormicro.com/service/AU6367_USBBootAttempts_updater_v2-20170905. rar Device 5: Alcor AU6366-A USB Card Reader (Slot 1)- https://www.alcormicro.com/service/AU6366-A_USBBootAttempts_updater_v2-20170905.rar This is a list of known fixes and or workarounds for the issue: 1: If your card reader is not working with windows 10, please download and install this driver: [Alcor AU6360-2U USB Card Reader] – Version 1.5 – Windows 10 Driver. cfa1e77820